Minneapolis and nearby suburbs
Water damage restoration in Minneapolis
Burst pipe, water in the basement, a ceiling stain under an ice dam, sewage up the floor drain, smoke or mold. One call connects you with an independent restoration contractor that works in Minneapolis homes.
- Independent local contractors
- You decide whether to hire
- Water, fire and mold
Water damage has a season here
- Dec – FebWinter: frozen pipesPipes in outside walls and service lines in shallow frost split when it turns bitter.Frozen and burst pipes
- Mar – AprSpring: the thawIce dams leak into ceilings, and snowmelt finds its way into basements.Ice dams and roof leaks
- Jun – AugSummer: stormsHeavy rain fills window wells, overloads sump pumps and backs up floor drains.Flooded basements
Services
What the call can cover
Each page explains the job and what to do before a contractor arrives.
- Water Damage RestorationLeak found, water stopped, now what? Extraction, drying and putting the rooms back together.
- Water Extraction & DryingStanding water pumped out, then air movers and dehumidifiers until the readings come back normal.
- Frozen & Burst PipesA pipe split in the cold. Water off, then cleanup, drying and opening walls where needed.
- Flooded Basement CleanupSnowmelt, a storm or a failed sump: water pumped out, belongings moved, the basement dried.
- Sewage Backup CleanupSewage up the floor drain or toilet: contaminated materials out, surfaces cleaned, rooms dried.
- Ice Dam, Storm & Roof LeaksWater through the ceiling from an ice dam or a storm: wet insulation, stained plaster, damp walls.
- Water Heater & Appliance LeaksWater heater, washer hose, dishwasher or AC drain: the slow leaks and the sudden ones.
- Fire & Smoke DamageAfter a kitchen fire or a larger one: soot, smoke odor and the water used to put it out.
- Mold RemediationSpots on a basement wall or behind a cabinet: moisture found, growth removed, the area dried.
Minneapolis specifics
The pipe from the street is yours
In Minneapolis the property owner owns the water service line all the way from its connection at the city main to the meter, and pays for repairs when it leaks or freezes. The city can send an inspector to confirm a frozen line and its water emergency number is 612-673-5600.
The sewer works the same way. The owner is responsible for the sanitary lateral, including where it joins the city main. If sewage comes up the floor drain, the city will check whether the blockage is in its pipe or yours without charging for the visit. Cleaning up the basement afterwards is a job for a restoration contractor.
Source: Minneapolis frozen water lines; Minneapolis sewer issue
Checklist
Before anyone arrives
Keep clear of live power
Stay out of water that could reach outlets, cords, the furnace or the panel.
Shut off the source
Main valve for a pipe, supply valve for an appliance, no drains in use for a sewer backup.
Report what is public
In Minneapolis, sewer problems go to 311 or Sewer Operations at 612-673-5625.
Photograph first
The water level, the source and every damaged item, before cleanup starts.
Call your insurer
Note the claim number. Don't make permanent repairs until they have seen it.
Start drying quickly
The Minnesota Department of Health advises drying wet materials within 24 to 48 hours.
Clean, gray, black
Not all water is the same water
Restoration contractors sort a loss by how contaminated the water is. It changes what can be kept.
Clean water
A split supply pipe, a failed water heater, an overflowing sink with nothing in it. Caught early, many materials can be dried and kept.
Gray water
Washer or dishwasher discharge, a sump overflow, clean water that sat for a couple of days. Pad and some soft items are usually replaced.
Black water
Sewage, outside floodwater, anything from a toilet beyond the bowl. Porous materials it touched are removed, and workers wear protective gear.
Numbers worth saving
Minneapolis contacts for water problems
- Water emergencies
- 612-673-5600, Minneapolis Public Works
- Sewer Operations
- 612-673-5625; outside business hours the city lists 612-490-5568
- City services (311)
- 311 or 612-673-3000, 7 a.m. to 7 p.m. weekdays
- Insurance complaints
- 651-539-1600, Minnesota Department of Commerce (800-657-3602 in Greater Minnesota)
- Contractor licences
- DLI license lookup, 651-284-5034
Sources: City of Minneapolis, sewer issue page, Minnesota Commerce, DLI
How it works
A referral line, not a restoration company
This site does not own trucks or employ technicians. When you call, the line connects you with an independent restoration contractor that serves your address. That contractor asks about the damage, may visit, and gives you its own price.
You are not obliged to hire anyone. Before signing, check the contractor's Minnesota licence for any rebuild work and read the before you hire guide.
Around Minneapolis
Suburbs on the same line
Each town page lists who owns which pipe there and where permits come from.
St. Louis ParkYour water line runs to the yard shutoff; your sewer line runs to the main, connection included.
RichfieldCity advice on frozen service lines, and an Inspections Division for permits.
BloomingtonOwners pay to thaw frozen pipes; the city checks the main in the street at no charge.Golden ValleyMinneapolis-treated water through the Joint Water Commission, and a dedicated sewer backup line.
RobbinsdaleHere the curb stop and curb box belong to the property owner, not the city.
RosevilleReport a sewer backup to Public Works straight away; the owner's line runs to the main.Questions
Before you dial
Who answers when I call?
An independent restoration contractor that takes jobs in Minneapolis and nearby suburbs, or a call center working for one. This site only routes the call; it does not send anyone itself.
Does calling commit me to anything?
No. You can ask questions, have the damage looked at and then decide. The contractor gives you its own price before work starts.
What should I have ready?
Where the water came from, which rooms and floors are wet, roughly when it started, and whether you have already stopped it.
Do you handle fire and mold too?
Yes, the same number reaches contractors for smoke and fire cleanup and for mold removal.
How is the price worked out?
By the contractor, based on how much is wet, what kind of water it is, how many days of drying it takes and how much has to be removed and rebuilt. This site does not set or see prices.
Will insurance pay?
That depends on your policy and on how the water got in. Read the Minnesota insurance basics and ask your insurer or agent.
Basement, ceiling, smoke or mold
Talk it through with a local restoration contractor
A single call reaches an independent contractor who handles water, fire and mold jobs around Minneapolis. They will ask questions, may come out to look, and give you their own price. Hiring them is your choice.
Water where it shouldn't be?
The call goes to an independent restoration contractor that takes jobs in Minneapolis and the nearby suburbs. Have the source, the wet rooms and the start time in mind.
Call (612) 471-0822Calls may be recorded. How the line is paid: referral disclosure. How call data is handled: privacy.